AviNet Mail Messaging


  1. Can ARINC provide an AFTN address? How can I get an AFTN address?

    Yes, ARINC can provide users with an AFTN eight digit address. Carriers with a three letter ICAO code can provide this information to ARINC and ARINC will request an eight digit address on their behalf. For carriers without an ICAO code, ARINC may allocate an eight digit address using ARINC’s ICAO designator (XAA), e.g., AFTN address KANPxxxD.

  2. Can I use SMTP/POP3 and HTTPS at the same time?

    Yes, STMP /POP3 and HTTPS may be used at the same time. Both are included with the mailbox. Most customers use one or the other, but both are available.

  3. How do we send Type B IATA teletype messages to SITA users?

    Simply use the same address to send messages to as you would with SITATEX. IATA TypeB addresses are frequently referred to as SITA and SITATEX addresses, or sometimes as TELEX address but in the air travel industry they are all the same. ARINC and SITA have a gateway that enables delivery across both networks as shown in the simplified diagram below.

    Type B Messaging | Rockwell Collins' ARINC AviNet

  4. Is there a way for a SITATEX user migrating to ARINC AviNet Mail to retain their stored SITATEX messages?

    Yes, various migration strategies are available.

  5. For SITATEX users that switch to AviNet Mail, can they still receive Type B message from SITATEX users?

    Yes, AviNet Mail users may send and receive messages to/from SITATEX users.

  6. Can ARINC retrieve undelivered/lost messages?

    Yes, simply notify ARINC of the issue and provide as much detail as possible related to the missing messages (e.g. MessageID, date/time range). ARINC will work to recover and re-queue missing messages that all go through the mail server. In the case of an outage, the user can access or download the message(s) once the connection is restored. In addition, ARINC archives message for six months and can retransmit if/when necessary.

  7. What does QK or QD before the 7-char customer address represent in the Type B messages?

    The QK and QD are message priorities. QU is high priority, QD is low priority, and the others are "normal" or standard priority.

  8. Can AviNet Mail Type B messages be sent to SMS and/or Fax?

    Yes, Type B messages can be sent to SMS and Fax devices.

  9. How do I send an AFTN (ICAO) message?

    AviNet Mail provides an ICAO template to make it easy to send an AFTN message to an ICAO eight digit address.

  10. How do I send a message from a cell phone or mobile device to a Type B address?

    Provide ARINC with the cell/mobile phone number and it can be mapped to an IATA Type B address. The user can then send Type B messages from a cell phone or mobile device to a Type B address and vice versa.

  11. Is it possible for a customer to move/save messages onto their local drive?

    Yes, messages may be saved as a HTML page (when using the web interface) or saved to a local folder/directory (when using The AviNet Mail Desktop Client or any other POP/IMAP enabled mail client).

  12. How many message recipients can be included in a single message (in either email or IATA Type B format)?

    For AviNet E-Mail users, there is no limit to the number of recipients in a message. For a Type B message, there is a limit of 49 recipients per message. Messages from AviNet Mail to the Type B messaging network that include more than 49 Type B recipients will be split up into multiples of 49 recipients per message. For example, a message with 213 Type B message recipients generated in AviNet Mail, will be split up into five messages – four with 49 recipients each and the last one with 17 recipients.

  13. Is it possible to only to enter the 7 letter IATA Type B address?

    AviNet Mail user friendly templates enable customers to enter the seven letter IATA address. The templates are available on both the webmail and desktop client. Without the ARINC template, you must use the domain of following the seven character IATA address.

  14. Are the messages numbered?

    Yes, messages have a date and time stamp for information and tracing.

  15. Can an AviNet Mail account have more than one IATA address assigned to a Mailbox?

    Yes, if there are multiple addresses assigned to one mailbox when a message is sent, the originating address will always be the same address (primary address that was assigned to the AviNet mailbox account).

  16. Can ARINC map a telex address to an email address?


  17. Can AviNet Mail send to multiple addresses?

    Yes, AviNet Mail has a function to send to multiple addresses.

  18. Can AviNet Mail support the delivery of messages to multiple formats (SMS, FAX, Type B, ICAO format form, etc.)?

    Yes, using the AviNet Multi-Transport Template.

  19. What happens when a message is sent to an address that no longer exists?

    The originator will receive a response of NAA (no action address) or a non-delivery report.

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