AviNet Mail General


  1. How secure is AviNet Mail?

    AviNet Mail is SSL encrypted between the user’s work station and the AviNet Mail server. Our mail server is firewall protected and is linked directly ARINC’s fully managed private network.

  2. Is there a local helpdesk to call for support after office hours?

    Yes, the ARINC Help Desk is available 24x7 by phone +1-800-633-6882 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or IATA address HDQHDXA.

  3. Are both out-going and incoming characters charged?

    Charges apply to characters sent (with some exceptions such as Bill Receiver messages which are sent from government agencies)

  4. Is there any SITA involvement in the process at any stage?

    If a customer migrates from SITA to ARINC it will be the customer’s responsibility to contact SITA and establish routing or terminate existing accounts. ARINC will provide assistance through the migration process.

  5. Does AviNet Mail validate logins against a source IP range?

    No we do not validate logins against source IP.

  6. Does AviNet log access against a source IP when the mailbox is opened and activities happen?


  7. How will the existing SITA services move / migrate to ARINC?

    Customer must notify SITA to route all messages to the Customer’s current IATA address to ARINC.

  8. Can I keep my existing IATA/SITA addresses?

    Customers can retain all of their existing IATA/SITA addresses.

  9. How can I request a new IATA / ATA address?

    Notify ARINC of your requirement and we will provide new IATA addresses based on your preference.

  10. Will there be any AviNet Mail user training?

    AviNet Mail is easy to configure and user friendly. Customers will be given a comprehensive AviNet Mail User Guide for reference and the ARINC Help Desk is available to answer any questions.

  11. Will there be any impact to our service or messages to our partners if we were to switch from SITA to ARINC?

    There will be no impact on you as customers or your correspondents if you switch from SITA to ARINC and continue to use your current seven letter IATA address. In fact to ease transmission we can carry out dual routing for a short period over SITA and ARINC to ensure you are completely satisfied with the full transition.

  12. How can the important messages in the folders, i.e., Inbox and Sent be saved to a file and still be retrievable for viewing?

    The web interface of AviNet Mail has an off-line message reader that allows users to save messages in a ZIP file and download to their local Hard Drive as HTML files. These files will only be viewable with a web browser and there are no features to sort or search.

    The AviNet Mail Desktop Client allows users to download messages to their local Hard Drive and retain all features viewable by the Desktop Client. It is also possible to view Plain text files with an application such as Notepad.

  13. When using the AviNet Mail Desktop Client what FW ports need to be opened for AviNet Mail and or SMTP?

    Firewall ports 443 & 993 to and port 2624 for when using the AviNet Mail Desktop client.

  14. How many failed logon attempts am I allowed?

    The customer is allowed 5 attempts and after this access to that AviNet Mail Account is restricted for 30 minutes from the PC (IP Address) that was being used at the time the account was locked.

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